Terms & Conditions
TERMS & CONDITIONS
- Orders are only accepted for delivery within New Zealand.
- All prices are given in New Zealand Dollars;
- MOBILE STATION reserves the right to change prices at any time without notice. You shall not claim any loss against changed prices.
- Most of our products are parallel imports, so you may not be able to send your phone to a local service station for after-service. However, after-service can be done at MOBILE STATION;
- If you choose to buy a parallel import product, some applications installed for the original country and user manual may not be applicable in New Zealand, but it will be fully functional in New Zealand.
- Since some products are from overseas, the chargers may be different and cannot be used in New Zealand. According to related regulations, it is illegal to sell foreign pin-configured chargers in New Zealand. Therefore, we provide a New Zealand charger for each product. We endeavor to use chargers with the same brand of product.
- However, if we are unable to provide that, we will use qualified third-party chargers.
- All prices on our website are GST included;
- We accept major credit cards through online Paypal including Visa, MasterCard, and American Express. No credit card surcharge applies;
- Customer can pay by bank transfer or Poli;
- Mobile Station provides installment payments such as Humm;
- For the security and confirmation process, we may contact the person who has made the purchase for more details.
Offer and Acceptance
- We may reject an order due to the stock availability of an item, no claims shall be made against this.
- Some of the Mobile Station products are the pre-ordered items and payment is required for the confirmation of the order;
- We endeavor to have the pre-ordered item ready for delivery as early as possible. However, due to the uncertainty of International freight, customs clearance process and other uncontrollable circumstances, the lead time for the pre-ordered item varies from 5 working days to 20 working days. In the instance of any delays, we will advise you at the earliest time possible.
- No claims shall be made against delays of the pre-ordered product.
- No payment or deposit shall be refunded if the customer changes his/her mind after the order was placed unless we otherwise agreed;
- A full refund will be given to the customer if we were unable to source the paid item.
- Where we agree to transport the goods to a specified place, we will endeavor to deliver or arrange delivery of, the goods to that place within 5 working days after the order was confirmed. Except where otherwise agreed or specified, you will pay for all resulting transportation costs.
- If the customer wishes to pick up the products from our store, the customer will need to notify us first and come during the time of business along with a photo ID for the sole purpose of identity verification.
- If no place of delivery is specified, delivery shall take place at the time when the goods are made available for despatch at our premises.
- We may deliver the goods by installments, and each installment shall be treated as a separate contract.
- If the Consumer Guarantees Act applies to your purchase, we will meet any obligations we have under that Act. Otherwise, if the Consumer Guarantees Act does not apply, any time stated for delivery is an estimate only and no claim shall be made by you on account of late shipment, or delivery however caused.
- All freight charges shall be at your cost unless otherwise agreed upon and stated.
- If the product is purchased for the business you agree that the Consumer Guarantees Act 1993 does not apply;
- Each product purchased from MOBILE STATION has a warranty as specified in the specification unless stated otherwise. We are not responsible for any other products
used in conjunction with the product which is not sold by MOBILE STATION;
- All warranties are voided if the returned item is found in any way to be misused, modified, or personal damaged;
- During the warranty, the faulty item will be repaired when possible or replaced if we cannot repair it. A refund will be only provided if we cannot repair or replace ( Please note: Refund only be made, when you return the complete whole package such as BOX PHONE or TABLET AND ACCESSORIES in good condition WITHIN 3-5 DAYS ). Please notice the Service parts or Replacement products are new or equivalent to new in performance and reliability.
- All our warranties are RTB (Returned to Based) which means that any faulty item needs to be sent back to MOBILE STATION for assessment;
- You need to cover the shipping costs for the return of the faulty item and we will cover the shipping cost for sending the repaired/replaced item back to you when it is covered under the warranty. However, if the item is determined not to be faulty by MOBILE STATION. Both shipping costs will be worn by the customer;
- MOBILE STATION is not responsible for any loss or damages of the item during its transit of returning. You are responsible for packaging the faulty item properly. Warranties are voided if the item is damaged during return;
- We are not responsible for any data contents or security of the data contents in any returned items. Our service department works under regulations to not interfere with any customer data, however, you are responsible for your data backup as the data can be destroyed during repairs. No claims shall be made for any type of losses due to loss of data;
- Our local service center only fixes a minor problem. For complicated situations, we need to send products to our overseas suppliers for repair, which may take a longer time. We endeavor to fix each product in a reasonable period. However, we are not responsible for any consequences from a delayed repair/replacement;
- Any faulty item must be sent back to us within 7 working days from the time we both agreed upon the return.
- No returns or exchange will be provided if you change your mind, please choose carefully before the transaction completes;
- Returns will only be provided as a refund in the case where we could not repair a faulty item or replace it as stated in the “Warranty” section 4 above.
Use of information
- You agree that we may obtain some information about you from you or any other person (including any credit/debt collection agency) for business purposes, and you consent to any person providing us the information;
- You agree that we can give any information we have about you to any person regarding your creditworthiness (including any credit/debt collection agency) for credit assessment or debt collection purposes.
- We reserve the rights to change any prices, withdraw any advertised products, and change the specifications at any time without notice;
- Information contained throughout the website is believed to be reliable and accurate at the time of publishing. No claims shall be made for any losses or damage (including direct, indirect, or consequential loss of profits).
- The images on the web pages are for illustrative and informational purposes only.
Future Technology Limited is authorized by Mobile Station as a local pre-sales and after-sales service company in New Zealand.
New Zealand Service Company Number: 2473498, NZBN: 9429031555005