A 12- month mechanical malfunction warranty applies to the phone and a 14-days mechanical malfunction warranty applies to the phone accessories
This warranty only covers mechanical malfunctions/ manufacturing faulties. Personal damage to the phone or phone accessories will not be covered under the warranty.
It is a Return-to-Base (RTB) warranty which means all faulty items must be returned to us for assessment. The original receipt/invoice must be provided as a proof of purchase.
Within the warranty period, if the phone has any mechanical malfunctions, we will provide repairs. A replacement will be offered if we are unable to repair the phone.
A refund will be only provided if we could not repair the phone or offer a replacement. Our warranties will be covered by our own service department when possible.
To return a phone, the customer needs to cover his/her postage and we will cover ours. However, if there are no mechanical malfunctions or personal damages found in the phone or phone accessories, the customer will need to cover postage for both. A faulty item must be returned within 7 days upon a mutual agreement of return by both parties.